Description
We are looking for a Customer Service Representative to support a manufacturing organization in Lombard, Illinois. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles customer concerns effectively, and enjoys resolving issues in a fast-paced service environment. The person in this role will assist callers with program-related questions, document interactions thoroughly, and help ensure a positive customer experience across phone and email channels.


Responsibilities:

• Respond to inbound customer calls promptly while maintaining a courteous, detail-oriented, and solution-focused approach.

• Investigate customer questions related to photo enforcement programs and provide accurate, easy-to-understand information.

• Record detailed and precise notes from each customer interaction in the appropriate system on a daily basis.

• Bring complex or sensitive customer concerns to the attention...