Customer Service Representative
Location: Lewisburg, TN
Job ID: #72031
Pay Range: $15-17

Tier 1 Customer Service Representative
Schedule: Regular hours are Monday-Friday 8- 4:30 pm

Agents could take up to 50 calls per day and log each call in our system as well as entering up to 50 transactions in our system.

What we help them with:

+ Dealer referrals to distributors
+ Provide customers with order information, assistance
+ Product support: Parts and Equipment
+ Transactional: Orders, Claims and Invoicing
+ Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
+ Customer inquiries are triaged by Tier 1 and transferred to the Tier 2 representatives
+ Agents are also responsible for triage and assistance of internal customer requests. Identify if a customer need can be met or will it require a case transfer to Tier 2.
Specific Responsibiliti...