Description
We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract-to-permanent opportunity is ideal for someone who enjoys speaking with customers, gathering information accurately, and delivering a positive service experience in a call center setting. The role supports inbound and outbound phone interactions, order processing, and survey-related outreach, with a self-schedule at least 32 hours a week within these shifts: Monday through Friday 12:00 PM - 8:00 PM and Saturday 11:00 AM - 7:00 PM


Responsibilities:

• Handle a high volume of incoming calls while providing courteous, efficient assistance to customers and participants.

• Place outbound calls as needed to collect responses, share information, or complete service-related follow-up activities.

• Enter orders and customer details into internal systems with strong attention to accuracy and completeness.
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