Description
We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in Joliet, Illinois. In this role, you will serve as the first point of contact for customers, addressing inquiries and resolving issues with attention to detail and efficiency. This position is ideal for individuals with strong communication skills who thrive in a fast-paced environment.


Responsibilities:

• Respond to customer inquiries via phone and email, ensuring timely and accurate resolutions.

• Handle inbound and outbound calls with attention to detail and courtesy.

• Process customer orders and maintain accurate records using Jonas Club Software.

• Provide support with order entry tasks, ensuring all data is input correctly.

• Collaborate with team members to address complex customer concerns and find effective solutions.

• Maintain a thorough knowledge of company products and services ...