Customer Service Representative II
Ossian, IN (http://maps.google.com/maps?q=6935+N.+State+Rd.+1+Ossian+IN+USA+46777)





Description

OVERVIEW

Cadrex is searching for a Customer Service Representative II who will manage routine customer accounts and orders in a high-volume manufacturing environment. This role serves as a primary point of contact for standard customer inquiries, ensuring accurate order processing and timely follow-up, with increasing independence and accountability.

KEY RESPONSIBILITIES

+ Reviews and processes customer orders in the ERP system, verifying part numbers, quantities, and delivery information

+ Communicate with customers regarding order confirmations, lead times, and delivery updates

+ Coordinates with internal teams such as production, shipping, and inventory to ensure customer requirements are met

+ Handles basic to moderate issues such as delivery delays, shor...