Position Overview
Description
Position at Wilsonart
JOB SUMMARY
Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receives and enters orders for customersResponds to customer inquiries regarding inventory availability, validity, and special request itemsCoordinates with other departments to insuretimeliness of production and shippingCommunicates estimated production lead times and delivery times to customersReceives discrepancies and requests for credit from customersChecks status of orders and back-ordersWorks with Material Specification team for parts creation KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge and experi...