We currently have a permanent opportunity for a Customer Service  Representative  to work as an integral part of the department by providing outstanding customer service to our internal and external customers.   

Help us progress human progress through knowledge! As a Customer Service Representative you will aid in our mission by…  

• Taking ownership of customer queries received via phone, email, live chat and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practice. Striving to increase customer satisfaction/first time resolution and reduce the need for customers to contact. 
• Take responsibility for the processing of orders, invoices, quotes, returns and claims, working precisely and carefully, responding appropriately and swiftly to queries, problems and special requests from customer...