Position Overview

MCI is a tech‑enabled business services company that delivers customer experience and business process outsourcing solutions across a range of industries. We are seeking Customer Service Representatives to provide inbound customer support, technical troubleshooting, help‑desk assistance, and back‑office processing for both commercial and public sector clients.

Key Responsibilities

• Manage inbound calls, chats, and emails with professionalism and empathy.
• Resolve product, process, and basic technical inquiries while aiming for first‑contact resolution.
• Identify customer needs and offer relevant product or service solutions.
• Research, troubleshoot, and collaborate with internal teams to resolve issues.
• Document customer interactions accurately and maintain data confidentiality.
• Stay updated through ongoing training and knowledge resources.
• Uphold service standards and meet...