Description

+ Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

+ Assist clients with questions related to HCM products and services, including payroll, benefits administration, time and attendance, HR data, and employee onboarding.

+ Troubleshoot basic system and user issues, escalating more complex matters to the appropriate internal teams.

+ Document customer interactions, issues, and resolutions accurately in the CRM or ticketing system.

+ Educate customers on platform features, workflows, and best practices to improve adoption and satisfaction.

+ Follow up on open cases to ensure timely resolution and a positive customer experience.

+ Collaborate with internal teams such as implementation, payroll, HR support, and technical support.

+ Maintain knowledge of company products, service updates, and compliance-related changes affecting clients.

+ Meet service le...