Customer Service Representative (Healthcare/Telehealth)

Industry: Healthcare / Telehealth – Weight Loss Treatment

Location & Time Zone: United States (operates on Pacific Time)

Client Overview

The client is a U.S.-based telehealth company specializing in GLP-1 weight loss treatments, including semaglutide and tirzepatide, offered through a subscription model. The company operates nationwide across all U.S. states with fully remote patient onboarding, treatment management, and medication delivery. The business currently supports approximately 2,000 active patients and onboards around 30 new patients daily.

Role Objective

The client is seeking Virtual Assistants to support daily operations by managing patient intake reviews, appointment scheduling, provider coordination, medication submissions, and ongoing patient communication and follow-ups.

Duties and Responsibilities

• 1. Perform accurat...