**LOCATION:** Hybrid – 8 days a month in the office (Hagerstown MD).

**OVERVIEW**

Our Customer Service Representative will handle inbound customer calls, mail and e-mail, responding to customer requests, while projecting a professional company image. They will identify, research, and resolve customer issues using provided tools, training, and resources.

**RESPONSIBILITIES**

+ Answers inbound customer calls.
+ Identifies whether customer calls should be forwarded to appropriate staff and completes call transfer, if necessary.
+ Handles customer requests that come through mail and emails.
+ Researches and solves general billing issues.
+ Responsible for completing multiple paperwork forms to resolve customer issues.
+ Generates customer letters/e-mails in response to customer queries.
+ Recognizes, documents, and alerts Team Leads and Supervisors of customer contact trends.
+ Participates in department and company meetings.
+ ...