**Wipro,** a leading global information technology, consulting and business process services company is looking for your talent to join into one of our projects as a **Customer Service Representative.**
This position belongs to the Digital Operations and Platforms (DOP) area of the company.
**Responsibilities**:
- Solving telephone requests from existing customers.
- Providing information about products and services (additional services, tariffs).
- Providing information on Billing for services and payments for customer's services.
- Resolving customer complaints.
- Work with Service Requests and their transfer to all competent departments (creation, sending, closing, informing the customer about the status of the request).
**Role Purpose**
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs
**͏**:
**Do**
- ** Support process by ...