Job Title and Details

Customer Service Representative – Glasgow

Salary: £25,200 – £26,000

Hours: Full-time, 36 hours per week

Location: Glasgow

Job Overview

Serving our customers, communities, and planet a little better every day.

We know insurance is personal, and that’s why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs. As part of the team, you’ll help customers manage and service their policies. You’ll be someone who likes to get the things that matter done together, in a busy, professional team that is proud to offer amazing service with empathy and care.

Responsibilities

• Making policy changes.
• Managing renewals and retention conversations.
• Supporting vulnerable customers.
• Promoting our digital self-service channels.
• Handling and resolving customer complaints where needed.