Job Title: Customer Service Representative - Backshift

Location: Glasgow Head Office

Contract Type: Permanent

Working Hours: 37.5 Hours Per Week (Backshift 2pm - 10pm, 5 over 7)

Salary: £25,468.38 Total Salary (33 Days Holiday, Private Pension & Benefits - Including Employee Discounts)

An exciting opportunity has emerged for a Customer Service Representative to join our company to work on the helpdesk with one of our major UK supermarket clients.

The role will involve answering inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently, all customer related faults and enquiries. You will monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines.

Key Responsibilities:

* Ensure all relevant data is obtained on each call through appropriate questioning qui...