What you will do in this role

As a Customer Service Representative on our team, you will:

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor.

Your qualifications

Concentrix is a great match if you:

• Are bilingual or proficient in German plus advanced English.
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration.
• Have good disposition to work in a customer service environment.
• Have customer care skills – ability to listen to and understand the customers’ needs.
• Can take ownershi...