As a Customer Service Agent, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience.

The team provides after‑sales support, which means:

You will answer calls and emails related to after‑sales inquiries (for example: general vehicle information, cancellations, incidents, replacement vehicles, additional charges, orders, subscriptions, etc.).

This position is based in Barcelona. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote).

• You are a native/bilingual German speaker;
• You have a good level of English (B2-C1) is required;
• You have strong interpersonal ...