Receiving the instruments, updating the systems and co-ordinating with internal team to meet the SLA (Service Level Agreement) for the customer.
Updating the customers about the status and maintaining high customer focus during the interactions and demonstrate the efficiency.
Verifying the customer requirements and interacting with outside service providers for quotation and SLA.
Co-orindating with logistics team for the shipment of the material and instruments.
Interacting with customers for the quotation, PO, invoice and payments.
Clearance of payments to outside vendors and interacting with accounts team for the clearance.
Co-ordination with sales to understand the customer requirements and translate the same to working terms and keeping a track of the progress and completion.
Regular updates to customer for each projects or jobs coming to us – receipt, WIP, outgoi...