Description
We are looking for a Customer Service Representative to support clients in Fort Lauderdale, Florida through each stage of the arbitration experience. This position is ideal for someone who communicates calmly, stays organized in a fast-paced service environment, and can provide clear guidance over the phone and through case-related follow-up. The person in this role will help clients understand their case progress, coordinate hearing preparation needs, and ensure every interaction is documented accurately and professionally.


Responsibilities:

• Respond to incoming client calls and provide timely, accurate updates regarding case progress and next steps.

• Guide clients through hearing preparation by explaining expectations, confirming schedules, and assisting with virtual meeting access such as Zoom.

• Support individuals in locating and understanding case-related details, documents, and available resources.

• Deliver co...