Customer Service Representative

Davao City | Onsite

Caldwell Communication



About the Role

We are actively hiring Customer Service Representatives in Davao City. This role offers competitive pay, performance incentives, paid training from Day 1, and long-term career growth in a supportive and people-focused work environment.



Job Description

We are looking for Customer Service Representatives who will assist customers with inquiries, provide accurate information, and ensure a positive service experience across different communication channels.



Responsibilities

- Respond to customer inquiries via phone, chat, or email

- Provide accurate information about services, accounts, and processes

- Resolve customer concerns efficiently and professionally

- Document all customer interactions and updates accurately

- Escalate complex issues to supervisors when needed

- Maintain service ...