Description
We are seeking a Customer Service Representative to serve as the first point of contact for customers and provide prompt, professional support. This role involves answering inquiries, resolving issues, processing orders, and ensuring a positive customer experience across phone, email, and chat channels.


Responsibilities:

+ Respond to customer questions and concerns in a timely and professional manner

+ Handle a large volume of incoming calls and assist customers with clarity and efficiency.

+ Enter and update customer or account information with a high level of accuracy in internal systems.

+ Resolve product, service, billing, or order issues accurately

+ Process orders, returns, exchanges, and account updates

+ Document customer interactions in the appropriate system

+ Escalate complex issues to the appropriate department when needed

+ Meet service standards for quality, responsiven...