About the job
Position Summary (details not provided)
Job Requirements
High school diploma or equivalent required
Specific knowledge of Finance & Accounting is preferred
Approximately 0-7 years of related experience preferred
Customer Service Call Center experience preferred
100% fluent in English in both written and verbal forms (mandatory)
Essential Functions of the Job
Performs duties and responsibilities with limited supervision in accordance with department policies and procedures
Provides call center support to EY personnel and external parties regarding Finance transactions
Escalates calls to leadership as appropriate
Documents inquiries and resolution status
Identifies process issues and suggests solutions
Assists with special projects as requested
Meets production volume and quality standards as outlined by department management
Additional responsibilities may include:
Act as a mentor, trainer, and knowledg...