Description
We are looking for a Customer Service Representative to support daily customer interactions for a long-term contract to hire opportunity for a technology company in Encino, California. In this role, you will serve as a key point of contact for callers and customers, helping resolve questions, process information accurately, and maintain a positive service experience. The ideal candidate is comfortable working in a fast-paced call center environment, balancing communication tasks with detailed administrative support.


Responsibilities:

• Use VoIP phone systems and standard office software to manage communications and document interactions

• Handle a high volume of incoming calls while providing courteous, solution-focused assistance to customers

• Respond to customer inquiries through phone and email, ensuring clear communication and timely follow-up

• Enter, update, and maintain customer information, service details, and...