Now Hiring: EdAssist Customer Service Representative (Entry-Level)
Help people unlock their future—one call at a time.
About the Role
Are you passionate about helping others succeed in their education journey? Join our EdAssist Help Desk team, where you’ll support employees from top organizations as they navigate tuition assistance programs, certifications, and skill-building opportunities.
You’ll be the go-to expert guiding users through everything from logging into the platform to resolving document issues and explaining policies. Every interaction matters—because for our users, it’s not just paperwork, it’s their future and financial investment.
What You'll Do

+ Deliver exceptional customer support via phone and digital channels

+ Troubleshoot login issues and system navigation questions

+ Review submitted documents, identify gaps, and guide users through corrections

+ Clearly explain program policies to new and existing user...