Description
We are looking for a Customer Service Representative to support document review and customer-facing administrative tasks for a Long-term Contract position in Durham, North Carolina. This role focuses on preparing claim-related files for formal processing by checking documentation, identifying gaps, and coordinating with customers to obtain complete information. The position begins with full onsite training for the first 30 to 45 days, followed by a hybrid schedule with onsite work once a week.


Responsibilities:

• Review incoming documents for completeness, accuracy, and readiness before they move to the next stage of processing.

• Organize and index files so records are easy to track, retrieve, and route appropriately.

• Examine claim materials carefully to spot missing details, inconsistencies, or items that require follow-up.

• Contact customers as needed by phone or email to request outstanding information and guide ...