Description We are looking for a Customer Service Representative to join a team in Durham, North Carolina, in a Long-term Contract role. This position is ideal for someone who is confident managing a steady flow of customer interactions and providing prompt, attentive support by phone and email. The selected candidate will help maintain service quality by handling inquiries accurately, documenting information clearly, and supporting day-to-day order and appointment coordination.

Responsibilities:
• Manage a high volume of incoming customer calls while delivering courteous and efficient service.
• Respond to customer questions, concerns, and service requests with clear communication and appropriate follow-through.
• Enter customer details, updates, and transaction information into internal systems with a high degree of accuracy.
• Support order processing activities by recording requests and ensuring information is complete for fulfillment.
• Coordinate and sched...