THE ROLE

A Customer Service Representative's primary responsibility is to assist travelers in getting to and from their event destination according to their budget and itinerary. This position will mostly handle incoming calls; in a professional, efficient, friendly manner.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Customer service support is primarily by phone communication but may include responding to various forms of communication from clients, including email.
• Answer phone calls (25+ daily) from clients.
• Maintain continuous knowledge of events and partnerships to recognize the industry's product, market, and service-related trends.
• Work with clients to identify specific needs and expectations, such as special/custom product fulfillments, as needed.
• Investigate and resolve specific issues related to clientele; identify and escalate priority issues and route calls/issues to t...