The Customer Service Representative will be responsible for supporting customers by addressing inquiries, resolving issues, and providing timely and accurate information regarding products and services. This role will serve as a key point of contact for customers, ensuring a positive experience through clear communication, problem-solving, and efficient handling of customer requests. In addition, this position will collaborate with internal teams to resolve concerns, improve processes, and ensure customer needs are met effectively.

Responsibilities:

• Answer incoming calls promptly, professionally, and courteously.


• Demonstrate excellent communication skills in both written and verbal interactions.


• Troubleshoot customer inquiries related to their accounts.


• Apply common sense and sound judgment to navigate customer interactions.


• Identify situations where established protocols ...