This role will be responsible for contacting customers to collect outstanding payments, resolving billing issues, and negotiating payment plans. This role requires excellent communication skills, a strong understanding of financial processes, and the ability to handle sensitive information with discretion.

Key Responsibilities

• Contact customers via phone to collect outstanding payments.
• Negotiate payment plans and terms with customers.
• Resolve billing issues and discrepancies.
• Maintain accurate records of customer interactions and transactions.
• Follow up on payment commitments and ensure timely resolution.
• Collaborate with internal departments to address customer concerns.
• Adhere to company policies and procedures regarding collections.
• Provide exceptional customer service and maintain a professional demeanor.
• Liaise effectively with other members of the Call Centre, other depa...