Position Overview
Customer Service Representative
Clarence, NY (http://maps.google.com/maps?q=8989+Sheridan+Dr+Clarence+NY+USA+14031)
Description
Dynabrade is seeking an energetic, detail-oriented, relationship-driven, and motivated to grow within a sales-focused organization. This individual enjoys working with people, takes ownership of customer needs, and brings a positive, team-first attitude to every interaction.
Customer Experience & Account Support
o Deliver responsive, professional, and solution-oriented support to customers through phone, email, and digital communication channels.
o Build strong customer relationships by providing consistent follow-up, timely communication, and proactive account support.
o Assist customers with product recommendations, pricing, availability, order status updates, shipping inquiries, and issue resolution.
o Help manage customer interactions on our new website and sa...