Customer Service Representative (Retail – Non-Voice)

Location: Pasig Bridgetowne



Provide customer support primarily via chat and email (90% non-voice)

Handle inquiries on orders, returns, refunds, and product information

Resolve customer concerns promptly while ensuring a positive experience

Accurately document interactions and follow company procedures

Meet key performance metrics (response time, resolution rate, customer satisfaction)

Maintain professionalism and empathy in all written communications

Collaborate with team members and escalate issues when necessary



Requirements:



At least 2 years Graduate (associate, vocational, or 4 years graduate)

Strong written communication skills

Attention to detail and problem-solving ability

Ability to multitask in a fast-paced environment

Basic computer and typing skills

Prior customer service experience is a plus