Description
We are looking for a Customer Service Representative to support daily service operations in Charleston, South Carolina. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers with care and attention to detail. The person in this role will manage incoming calls, coordinate service requests, and maintain accurate records while delivering dependable customer support.


Responsibilities:

• Manage a high volume of incoming calls through a multi-line phone system and route each inquiry to the appropriate contact or department.

• Assist customers with questions, service concerns, and scheduling needs while providing courteous and solution-focused support.

• Coordinate dispatch activity by relaying job details, updating service information, and helping ensure timely communication between teams and customers.

• Enter customer, service, and scheduling data ...