Description
We are looking for a compassionate and organized Customer Service Representative to join a busy veterinary hospital in Carlsbad. This role is ideal for someone who enjoys working with people and animals, and who can remain calm, empathetic, and professional in a fast-paced clinical setting. You will serve as the primary point of contact for pet owners, helping coordinate appointments, answer questions, and ensure a smooth experience for both clients and patients.


RESPONSIBILITIES

+ Greet clients and pets, creating a welcoming and supportive environment

+ Schedule appointments and manage daily calendars

+ Answer phones and respond to client inquiries regarding services, pricing, and care

+ Assist with patient check-in/check-out and maintain accurate records

+ Process payments and explain invoices or treatment plans

+ Coordinate with veterinary staff to ensure efficient patient flow

+ Maintain c...