Job Description
JOB DESCRIPTION
We are seeking an experienced customer service professional to sit onsite for a large electronics manufacturing company in Carlsbad, CA. This person will be a part of a customer-oriented team that is attentive to all customer needs. The team thrives on delivering on customer needs and works in a timely manner in a solutions-oriented environment.

Job duties include but are not limited to:
Key accounts point of contact for customer service.
Support role for trade compliance processes. Consistently viewed as an “owner” of process and transactional challenges that arise.
Coordinate customer inquiry and manage spares and system order processing steps between sales, factory, and logistics teams where standard order content can’t be established due to high complexity.
Attempt to resolve or advance customer escalations.

Skills and abilities this person should possess:
Profound understanding of customer related transactions,...