Job Description
RESPONSIBILTIES:
Answering Dunkin' and Baskin Robbins franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails.
Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly.
Keeping up to date on email communications.
Ability to multitask using multiple databases to accurately research and respond to inquiries.
Ensure data/report integrity by continuously understanding use of tools and the business needs for information.
Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution.

Compensation: $18-20 /hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will...