Step into a vital role at BGIS as a Bilingual Customer Service Representative, delivering exceptional support in both English and French. Engage in a dynamic setting that emphasizes client satisfaction.
As a Bilingual Customer Service Representative, you will be responsible for managing service requests related to building operations. This position involves interacting with clients via phone, email, and web, ensuring their needs are met promptly. BGIS's Operations Centre works around the clock, making your contribution essential to service excellence.
Key Responsibilities:
• Familiarize with client accounts and service request procedures
• Create and assign work orders to various service providers
• Assess and prioritize service requests effectively
• Communicate service issues and solutions to stakeholders
• Uphold professionalism and confidentiality in all interactions
Requirements:
• High school diploma plus relevant coursework
• Less than a year of cus...