Position Overview
Job Description
Standard order management including expedites/pull ins/cancellation/push outs.Support Customer's RMA & other RMA related FA support.Support review of account booking/backlog/billing with Sales.Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.Partner with Sales to manage all Renesas communications with Distis/customers.Renesas contact for Distis and Sales for any other topics.
Qualifications
Bachelor’s Degree or above in any field. With a minimum of 3 years related experience in the field of Customer Operations or Support and/or Inside Sales (semiconductor field).Customer Service process knowledge, passionate in delighting customers by rendering excellent supportKnowledge of Order management system, eg: SAP, Model N, Oracle.Fluent in English & Chinese in both oral and written, Japanese language...