Job Title: Customer Service RepresentativeJob Description
This hybrid call center position serves as the primary point of contact for customer inquiries, order processing, and coordination of customer service needs with other internal functions. The role focuses on handling customer communications related to ordering, scheduling, and shipping, while ensuring accurate and timely entry of information into the order fulfillment system. The Customer Service Representative supports customers through multiple channels and helps resolve issues related to product availability and service requests.
Responsibilities

+ Serve as the primary contact for customers by telephone, fax, and web regarding ordering, scheduling, and shipping of products and services.

+ Receive and process product and service orders, obtain necessary usage information, and accurately enter sales order data and service calls into the order fulfillment system.

+ Respond promptly and profession...