Position Overview
Job Description:
The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan.Provide friendly customer service over the phone, in person and over emailSchedule appointments for vehicle repair using our repair management systemEnsure timely processing of insurance assignments Prepare repair order with proper documentationRecord all communication with customers or insurance partners during the repair process using ASE Manage car rental informationActively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence a...