Description
Our client in Amherst, Massachusetts is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-first mindset, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

+ Respond to customer inquiries by phone, email, and/or in person in a professional and timely manner

+ Resolve customer issues and escalate complex concerns when appropriate

+ Process orders, update account information, and maintain accurate records

+ Provide product, service, or billing information to customers

+ Track interactions and document details in internal systems

+ Collaborate with internal teams to ensure excellent service and follow-through

+ Support additional administrative or customer support tasks as needed


Requirements

+ Previous customer service experience...