POSITION TITLE: Customer Service Manager

DEPARTMENT: Front End

REPORTS TO: Store Director/Bookkeeper

FLSA STATUS: Non-Exempt

JOB SUMMARY:

To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.

ESSENTIAL JOB FUNCTIONS:

) Promote customer goodwill by providing high standards of customer service.

) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.

) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.

) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.

) Delegate responsibilities to c...