Job Description Summary

As Customer Service Representative you will be responsible for providing exceptional support to our customers, ensuring a positive experience with our products and services. This role involves addressing inquiries, resolving issues, and maintaining strong customer relationships.

Main responsibilities will include:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding BD products, services, order status, and account details.
• Process customer orders, returns, and exchanges according to established procedures.
• Investigate and resolve customer complaints and issues efficiently, escalating complex cases to appropriate departments when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Collaborate with sales, logistics, and technical teams to ensure seamless customer ...