CX Agent I
**Job Description:**

_Customer success is critical to the long‑term success of our organization. The CX Agent 1 role serves as a foundational position within Customer Experience, responsible for delivering reliable, high‑quality service while building the knowledge and skills needed to support customer needs. CX Agent 1s focus on accurately resolving basic to moderately complex inquiries, following established processes, and contributing to positive customer experiences through professionalism and consistency._

Roles/Responsibilities

+ Professionally handle **basic to moderately complex customer inquiries** via phone and email.

+ Meet assigned **daily productivity and quality expectations** whilemaintaininga customer‑focused mindset.

+ **Build and apply** **working knowledge** of core customer service processes.

+ Use **effective listening and questioning skills** to understand customer needs and accurately document ...