Position Overview
Description We are looking for a customer-focused Customer Service Representative to join a stone, glass, and concrete manufacturing company in New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, stays organized, and can manage customer needs from initial inquiry through final delivery. The role supports strong client relationships by providing timely updates, accurate order handling, and dependable coordination across internal teams.
Responsibilities:
• Manage customer inquiries related to product selection, pricing, stock levels, and estimated fulfillment timelines.
• Prepare and enter quotes, sales orders, and delivery requests with careful attention to customer specifications and order accuracy.
• Coordinate with sales, production, dispatch, and logistics partners to monitor order progress and keep customers informed.
• Resolve service issues, returns, and complaints with care while working to...