Position Overview
In this position you will support and direct team members in meeting QuickSTAT customer needs daily and encourage good customer service practices.
How you create impact - Direct the daily operations of the CS agent team, and in the absence of the team manager, the CRM daily operations also (as needed).
- Act as the second escalation point for customer issues that cannot be resolved at the CS and CRM leve...
WHJS1_UKTJ