The Customer Service Quality Manager EMEA is responsible for driving quality excellence across the customer service lifecycle, ensuring a reliable and consistent customer experience through robust processes and sustainable quality performance.
This role serves as a key quality interface across Customer Service, Supply Chain, Manufacturing, Engineering, Procurement, and Supplier Quality, building strong cross functional networks to ensure customer feedback, field issues, and service insights are systematically translated into effective and lasting improvements. Quality topics related to spare parts are addressed as part of an integrated, end to end service quality approach.
The position places a strong emphasis on preventive quality management, structured problem solving, and continuous improvement to reduce defects, strengthen service reliability, and enhance customer satisfaction across the EMEA region. A strong customer mindset and the ability to influence across organization...