As part of our commitment to complying with national labor laws and applicable legislations in the United Arab Emirates, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

Amazons mission is to be earths most customercentric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a Program Specialist Customer Experience (CX) to join our Middle East Customer Service team. The Program Specialist CX will be responsible for defining and delivering a CX roadmap that significantly improves the shopping experience for customers. They will achieve this by building a detailed understanding of our customers needs and behaviors, identifying and prioritizing improvements and influencing partner teams to deliver them. The Program Specialist CX will strike a balance between masterful analytical skills and an impressive ability to drive long‑term change th...