We're seeking a Customer Service Professional (f/m/d) in Spain to report to the Customer Care Supervisor at our Barcelona office.
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Responsibilities
Coordinate internally and/or respond to customer queries related to shipment.
Monitor shipment according to customer status and track and trace upon delivery.
Maintain daily, weekly and monthly reports/dashboards to stakeholders.
Participate in the promotion of relevant products or services when talking to customers.
Contact customers and manage/coordinate system modifications when needed.
Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicable.
Skills & Qualifications
Customer knowledge.
Knowledge of the legal and/or regulatory framework.
Knowledge of commercial pol...