Customer Service Operative
Location: Cheam
Salary: GBP27,976 per year.
Hours: Alternate shifts are 8am - 5pm, then 9am - 6pm. 1 Saturday per month.
Job type: Full-time, permanent. (5-month probation)
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team.
Responsibilities of the Customer Service Operative:
· Achieve exceptional standards of customer service and always deliver The Perfect Repair
· Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
· Plan engineers work
· Carry out engineer diary management
· Book service appointments
· Approve engineers' timesheets
· Monitor and action escalation reports
· Support the gas department with administration tasks
Requirements of the Customer Service Operative:
· Must be able to work in a busy and high-pressured environment ...