Position: Customer Service Operation

Working Location: Puchong

Working Days/Hours: 6 Days a Week / 9AM - 7PM

Reporting Date: Immediately

Job Descriptions:

• Deliver outstanding customer service via email, chat, and phone channels.
• Handle high volumes of inquiries and resolve issues promptly.
• Serve as a key point of contact, ensuring a professional and empathetic customer experience.
• Collaborate with internal departments
• Identify recurring customer issues and support service strategy improvements.
• Stay updated on policies, systems, and operational changes.
• Analyze customer feedback to enhance satisfaction and loyalty.