Job Summary:
As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.
Key Responsibilities: Customer Service Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner. Understand the customers' needs and maintain a continuous high level of customer service delivery and satisfaction. Create a warm and high quality customer service experience. Establish rapport and build good relationships with the customers. Work closely with other departments to meet customer needs and enhance service quality. Training will be provided to acquire knowledge of the programmes, services and operation process. Administration Keep detailed and accurate records of customer in...